Shipping & Returns

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UK

Ready to wear: Please check the product description to see if your product is 'ready to wear'. Allow 2-3 days for your order to be processed and dispatched. All shipping costs are included in the pricing. All hallmarked products will be sent via royal mail special delivery, other products will be sent by 1st class royal mail.

Made to order: Please check the product description to see if your item is made to order. Allow 2 weeks for completion of the item and then a further 1-2 days for delivery. All shipping costs are included in the pricing.

Bespoke pieces: If you are ordering a bespoke piece please allow 3-4 weeks (this can however take longer depending on the complexity of the design)  for completion from when the design has been finalised. A 50% deposit will be required upfront with the other 50% upon completion before being posted. If you are interested in getting in contact to discuss a bespoke piece, please contact us at clatimer.designs@gmail.com .

Returns: Bespoke and personalised pieces are non-refundable unless faulty. Please get in touch at clatimer.designs@gmail.com if you wish to discuss returning or exchanging an item.

Ring doesn't fit? We understand it can be difficult to get your ring size right (especially when buying for someone else) so we offer one complimentary re-sizing, however, we do ask that you cover the cost of the postage. Any further necessary resizing will be charged at £25 plus postage.